These terms of service apply to all who want to use the various text message services on this website. By using this website you agree that you have read and accepted our full terms and conditions.

Definitions

General Terms and Conditions: these General Terms and Conditions;

GDPR: Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation);

Klient: osoba fizyczna, która ukończyła szesnaście (16) lat lub osoba prawna, która uzyskała dostęp do Produktów lub zawarła umowę z Costext, lub której Costext wystawił wycenę lub złożył ofertę;

Umowa: umowa zawarta pomiędzy Costtext a Klientem w sprawie Produktu;

Strony: Costtext i Klient;

Produkt(y): usługa(y) SMS udostępniana(e) przez Costtext za pośrednictwem stron internetowych www.costext.com.

1. Applicability of the General Terms and Conditions

1.The General Terms and Conditions apply to all offers of Costext and to all current and future commercial relations, agreements and other legal relationships between the Parties. Applicability of the Client's general terms and conditions is explicitly excluded.

2.By accessing or using the Product, or by downloading or posting any content from or through the Product, the Client acknowledges, agrees and indicates that it has read and understands and agrees to be bound by these General Terms and Conditions.

2. Offer and conclusion of the Agreement

1.Every offer of Costext is free of obligation, unless stipulated otherwise in the offer. Obvious (writing) errors and mistakes in the offer do not bind Costext.

2.The Agreement will in any case be concluded if the Client has clicked on the button with the text ‘Send’ or ‘Continue’ on one of the Product's websites.

3. Payment terms

1.All prices quoted are inclusive of turnover tax (VAT) and other levies imposed by the government, unless indicated otherwise in the offer.

2.Unless otherwise stipulated in the Agreement or in an offer made by Costext, payment must be made immediately after the Agreement has been concluded. Payment may in any case not be made later than five calendar days after the conclusion of the Agreement.

3.The Client waives the right and/or is not entitled to set off a debt to Costext against a claim on Costext.

4.Jeżeli Klient jest osobą fizyczną działającą w celach niezwiązanych z jej działalnością gospodarczą, zawodową lub zawodową i nie wywiązał się ze swoich zobowiązań płatniczych w uzgodnionym terminie, będzie zobowiązany do zapłaty na rzecz Costext pozasądowych kosztów windykacji po uprzednim poinformowaniu go przez Costext o opóźnieniu w płatności i wyznaczeniu przez Costext 14-dniowego terminu na wywiązanie się z zobowiązań płatniczych, po nieuiszczeniu płatności w wyżej wymienionym terminie. Wysokość należnych pozasądowych kosztów windykacji zostanie ustalona zgodnie z obowiązującymi wówczas przepisami dotyczącymi rekompensaty pozasądowych kosztów windykacji. Obecnie regulują to przepisy Ustawy o standaryzacji pozasądowych kosztów windykacji oraz towarzyszącego jej Rozporządzenia w sprawie pozasądowych kosztów windykacji. Koszty windykacji pozasądowej obliczane są jako procent niespłaconej kwoty głównej, przy czym obecnie obowiązują następujące stawki procentowe: 15% od pierwszych 2500 EUR niespłaconej kwoty głównej, 10% od kolejnych 2500 EUR niespłaconej kwoty głównej, 5% od kolejnych 5000 EUR niespłaconej kwoty głównej, 1% od kolejnych 190 000 EUR niespłaconej kwoty głównej i 0,5% od pozostałej niespłaconej kwoty głównej. Zgodnie z wyżej wymienionymi przepisami, koszty windykacji pozasądowej wynoszą od 40 EUR do 6775 EUR. W przypadku zmiany przepisów dotyczących rekompensaty kosztów windykacji pozasądowej, nowe przepisy będą stanowić podstawę prawną dla naliczania i obliczania wysokości kosztów windykacji pozasądowej.

5.Poprzedni ustęp nie ma zastosowania, jeżeli Klient działa w ramach działalności handlowej, gospodarczej, rzemieślniczej lub zawodowej. Pozasądowe koszty windykacji zgodnie z niniejszym postanowieniem wyniosą wówczas 15% całkowitej kwoty należności głównej. Niezależnie od powyższego, minimalna kwota pozasądowych kosztów windykacji wynosi co najmniej 40 EUR. Pozasądowe koszty windykacji są wymagalne z chwilą, gdy Klient, działający w ramach działalności handlowej, gospodarczej, rzemieślniczej lub zawodowej, popadnie w zwłokę. Oznacza to, że nie jest wymagany żaden dodatkowy termin ani wezwanie do zapłaty, aby wymagalność pozasądowych kosztów windykacji była wymagana.

4.Subscription and Billing Procedures

To subscribe to Costext, you must place an order following account registration.

During the order process, ensure you complete the Payment Information section.

The subscription fees for Costext are as follows:

Masz prawo do 24-godzinnego okresu próbnego Costext w cenie podanej na Stronie Internetowej („Okres próbny”). Należy pamiętać, że ceny okresów próbnych różnią się w zależności od kraju, a niektóre miejsca oferują bezpłatne okresy próbne (niektóre metody płatności mogą pobierać opłatę manipulacyjną). Po upływie tego okresu początkowego, o ile nie zdecydujesz się na anulowanie, Twoja subskrypcja automatycznie przekształci się w plan miesięczny/tygodniowy po stawce określonej na Stronie Internetowej, np. 49,8 USD lub 999,00 RUB. Subskrypcja ta będzie odnawiana co miesiąc/tydzień, a wybrana przez Ciebie metoda płatności będzie automatycznie obciążana odpowiednią opłatą.

Twoja subskrypcja będzie automatycznie odnawiana co miesiąc, chyba że wyłączysz automatyczne odnawianie co najmniej 24 godziny przed końcem bieżącego okresu subskrypcji. Zastrzegamy sobie prawo do naliczenia opłat za przyszłe płatności subskrypcyjne, jeśli nie wyłączysz automatycznego odnawiania w sekcji „Rozliczenia” na swoim koncie.

Note: If the trial is not available in your region, you can still enjoy full access by subscribing to our monthly plan.

Should you fail to disable automatic renewal, charges for the subsequent subscription period will be applied at its commencement. You have the option to cancel your subscription either through your account settings or by seeking help from our support team via email. Please be aware that if you neglect to turn off auto-renewal for the new subscription period, this will not constitute grounds for a refund.

While your subscription is active, you are able to acquire additional services, with the cost and terms varying based on the selected services.

Note that the prices listed above already include all applicable taxes.

All accounts are set up on a prepaid basis. We must receive payment before any billable product or service is provided and/or activated. You are required to keep valid credit/debit cards on file to charge for any recurring monthly/weekly subscription fees and one-time or multi-pay fees. You are responsible for keeping all credit/debit card details and contact information current while using the Costext.

Your subscription is NOT based on how much you use (or do not use) the Costext, but instead is based on the availability of Costext.

After payment execution for a subscription, you will receive a payment notification from us. All your receipts are available by request.

Methods of payment. We will accept any payments via all major debit/credit cards. Payment by any other means, such as check or wire transfer, requires explicit written consent, which shall be given in our sole discretion. To make a payment, you have to specify your Payment Information. Payment is made Through Our Site by credit card (Visa, MasterCard, American Express). The Site is equipped with a secure online payment system enabling the You to encrypt the transmission of his bank data. As part of Our payment process, We use an external supplier, Stripe, PayPal, and do not store any data relating to your details and bank cards. For more information on this subject, We invite You to read our Privacy Notice.

Please note, that Stripe or PayPal processes payments on behalf of the Company.

Refunds and returns. You might have the opportunity to receive a refund in case you are not satisfied with the Costext for any reason But this does not mean that refunds may be offered in all cases. Your eligibility for a refund may depend on how much time has passed since the transaction, etc. You may be eligible to receive a refund within 14 calendar days from the payment day. But if you successfully used Costext and you didn’t turn off an automatic renewal, you were charged for full price and continued to use Costext, you are deprived the right for refund.

If you paid with a credit or debit card, the refund will be sent to your issuing bank within 7-10 business days after receiving your return or cancellation request. If you have any questions, please contact your issuing bank to find out when the credit will be applied to your account.If you have not received your refund, please double-check your account statement. It may take 7-10 business days for the bank to process the refund. If you have any questions, please contact our customer service team.

Significant Local Currency Inflation or Exchange Rate Changes. In the event of significant inflation of the user's local currency and/or substantial changes in the exchange rate of the user's local currency against the US Dollar, the Company reserves the right to unilaterally modify the cost of its services. We will not notify users of changes to the subscription fee for Costext Services via email, as based on our practice, users often disregard such notifications or there is a risk of these notifications ending up in the Spam folder. Therefore, users will be informed about the change in the subscription fee for Costext Services through a special pop-up message in the user's personal account. If a user disagrees with the change in the subscription fee for Costext Services, the user should cancel the subscription in their personal account or by sending an email to the Company at support@Costext.com.

5. Rights, obligations and responsibilities of the Client

1.The Client warrants that it is sixteen (16) years or older at the time of accessing or using the Product. When using the Product, the Client will act in accordance with what may be expected of a careful and responsible Internet and SMS user.

2.The Client shall not use the Product to send messages and/or communications that are unlawful in nature towards Costext and/or third parties. The Client shall not use the Product to send, among others (but not limited to), messages and/or communications of an offensive, racist, discriminatory, pornographic and/or inflammatory nature and/or to send messages and/or communications, which are qualified as unsolicited communications for commercial, idealistic or charitable purposes (also known as SPAM) and/or for whatever purpose or reason that could be qualified as unlawful and/or criminal.

3.The Client guarantees that the input of data and the sending of messages and/or communications via the Product will not in any way infringe the rights (including intellectual property rights) of third parties.

4.The Client shall not execute its own or external processes and/or programs on the systems and/or Products of Costext.

5.The Client shall avoid the use of software or other means that prevent the provision of the services and Products by Costext to other users.

6.The Client guarantees the lawful use of the sender's address by avoiding and ensuring the avoidance the use of telephone numbers not belonging to the Client, unlawful names (including trade names or first names and/or surnames not belonging to the Client), and unlawful terms or signs.

7.The Client is not permitted to enter, send and/or otherwise store personal data (as referred to in Article 4 of the GDPR) via, in and/or with the Product and/or the systems of Costext. The only exception in this context are the Client's own personal data which are necessary in order to be able to comply with the guarantee as included in the previous paragraph.

8.Notwithstanding the obligations set out in this article, the Client ultimately determines which data will be entered with the aid of the Product and which messages and/or communications will ultimately be sent. Costext does not check the data entered using the Product and the messages and/or communications to be sent. Therefore, the Client remains responsible and legally fully liable for the data entered and messages and/or communications sent by the Client. The Client indemnifies Costext against all demands and other claims by third parties (including, but not limited to, claims for compensation by third parties and fines imposed by a supervisory authority) and all ensuing damage resulting from an act or omission by the Client that is contrary to or deemed by a third party to be contrary to an obligation on the part of the Client as set out in this article.

9.If the Client breaches an obligation as referred to in this article, the Client shall forfeit to Costext, without prior notice of default or legal proceedings, an immediately payable penalty of EUR 5000 for each breach, without there necessarily being any form of damage and without prejudice to the other rights of Costext, including the right to claim damages in addition to this penalty.

10.If the Client fails to fulfil its obligations under the Agreement, Costext shall also be entitled to block the IP address, bank account number, credit card number and/or email address used by the Client for the use of the Product.

6. Rights, obligations and responsibilities of Costext

1.Costext will make every effort to execute the Agreement carefully and properly.

2.All scheduled dates, provision times and delivery times referred to by Costext are target dates and do not bind Costext in any way. These scheduled dates, provision times and delivery times can therefore not be regarded as strict deadlines, unless this is explicitly stated.

3.In the event of a malfunction caused by the connection to the Internet or due to the failure of hardware and/or software, Costext shall, without being liable, rectify the malfunction as soon as possible. To the extent Costext depends on third parties for this rectification, Costext cannot be held liable for the duration of the malfunction or for the malfunction itself. In the event that the malfunction is caused by the Client, the costs of recovery shall be borne by the Client.

4.Costext may temporarily take its systems out of service for maintenance purposes, without this leading to any liability on the part of Costext.

5.Costext does not guarantee that a message and/or communication sent with the aid of the Product will be transmitted in the identical form to the intended recipient or will be received by the intended recipient at the agreed time. Costext is not liable for any incorrect or late receipt of a message and/or communication.

7. Liability

1.In the event of an attributable failure to comply with the Agreement on the part of Costext, Costext is only liable for direct damage up to a maximum of the amount charged to the Client in the twelve months prior to the occurrence of the liability, with a maximum of EUR 2500 per event or series of related events. The limitations and exclusions of liability on the part of Costext referred to in this paragraph cease to apply in the event and to the extent that the damage is due to wilful misconduct or gross negligence committed by Costext.

2.All liability of Costext for any other form of damage is excluded, including additional compensation in any form whatsoever, compensation for indirect damage or consequential damage or damage due to loss of turnover or profit. Under no circumstances will Costext be liable for damage caused by delays, damage due to loss of data, damage due to exceeding of deadlines as a result of changed circumstances, information or materials by the Client and damage due to information or advice given by Costext the content of which does not explicitly form part of the Agreement. The limitations and exclusions of liability on the part of Costext referred to in this paragraph cease to apply in the event and to the extent that the damage is due to wilful misconduct or gross negligence committed by Costext.

3.The condition for any right to compensation is always that the Client objects within two months after the delivery, stating that there is a defect in the performance of Costext. If a failure to perform has been proven, Costext will then have the opportunity to rectify the failure within a reasonable period of time, without being liable for damages.

4.Any claim of the Client on Costext will lapse after twelve months after the claim has arisen and the Client has not taken any action regarding the claim.

5.In the event of a wrongful act by Costext or an employee or subordinate for which Costext is held liable, the liability of Costext shall be limited to a maximum amount of EUR 2500. The limitations and exclusions of liability on the part of Costext referred to in this paragraph cease to apply in the event and to the extent that the damage is due to wilful misconduct or gross negligence committed by Costext.

6.The limitations and exclusions of liability on the part of Costext contained in the General Terms and Conditions also apply in favour of all (legal) persons, employees and/or subordinates used by Costext in the performance of the Agreement.

7.The limitations and exclusions of liability on the part of Costext described in this article are without prejudice to the other limitations and exclusions of liability on the part of Costext included in these General Terms and Conditions.

8. Force majeure

1.A failure on the part of Costext to fulfil any obligation to the Client between the parties also qualifies as force majeure in the event of a circumstance beyond the control of Costext, as a result of which fulfilment of the obligations to the Client is prevented in whole or in part, or as a result of which the fulfilment of the obligations of Costext cannot reasonably be required. Such circumstances shall in any case include non-performance by suppliers or other third parties, power failures, computer viruses, strikes and work stoppages.

2.If a situation as referred to in the previous paragraph arises as a result of which Costext is unable to fulfil its obligations towards the Client, such obligations may be suspended for as long as Costext is unable to fulfil its obligations. If the situation referred to in the previous sentence has continued for ten working days, Costext and the Client will be entitled to dissolve the Agreement in whole or in part in writing. In this case, Costext shall not be liable to pay compensation for any damage, even if Costext has any advantage as a result of the situation of force majeure.

9. Privacy

1.The Products of Costext are not directed or intended for children under sixteen (16) years of age. Costext does not knowingly solicit, collect or maintain information from those Costext actually knows are under sixteen (16), and no part of the Products is targeted to attract anyone under sixteen (16). Costext also does not send any form of correspondence to anyone who states that they are under the age of sixteen (16). If Costext later obtains actual knowledge that the user/Client is under sixteen (16) years of age, Costext will take steps to remove that user’s/Client's Personal Information from its systems. If you are the parent or guardian of a child whom you believe has disclosed Personal Information to Costext, please contact Costext by mail so that such information may be deleted from our system.

2.To the extent necessary, the Client expressly authorises Costext to process the Client's personal data and to make them available to third parties for the purpose of performing the Agreement.

3.Costext reserves the right to provide personal data or other information at the request of investigative authorities if it is found that the Product has been used by the Client in a manner contrary to the law or in cases in which Costext is obliged to provide certain data pursuant to a court judgment. Costext reserves the right to provide personal data or other information to other third parties where Costext is obliged to provide certain data pursuant to a court judgment. The Client explicitly consents to this.

4.The IP address used by the Client is stored when the Product is used. If payment has been made via PayPal, the Client's name, email address and address will also be stored in that context. If payment has been made by credit card, the credit card details used by the Client will also be stored in that context. The data referred to in this article will be stored by Costext for a period of 18 months. The Client explicitly consents to this.

5.If the Client enters or otherwise processes personal data when using the Product, the Client will be regarded as the 'data controller' as referred to in Regulation (EU) 2016/679 (GDPR). The Client must therefore guarantee that there is a legal basis for the processing of personal data.

6.The Client indemnifies Costext against all demands and other claims by third parties (including, but not limited to, claims for compensation by third parties and fines imposed by a supervisory authority) and all ensuing damage resulting from an act or omission by the Client that is contrary to or deemed by a third party to be contrary to applicable privacy regulations, such as the GDPR.

7.In accordance with the General Terms and Conditions, the Client is not permitted to enter, send and/or otherwise store personal data (as referred to in Article 4 of the GDPR) via, in and/or with the Product and/or the systems of Costext (unless otherwise stipulated in the General Terms and Conditions). This means that Costext cannot be regarded as a data processor within the meaning of Article 4 of the GDPR. Should the Client fail to comply with the relevant obligation, Costext is still of the opinion on legal grounds that it cannot be regarded as a data processor within the meaning of Article 4 of the GDPR. In the event that the GDPR should still consider Costext a data processor of the Client, then (and only in that case) the provisions set out below in this article will apply between the Parties.

8.This article constitutes a data processing agreement as referred to in Article 28 of the GDPR.

9.The Client guarantees that there is a legal basis for the processing of personal data as referred to in Article 6(1) of the GDPR.

10.Costext processes the personal data on behalf of the Client and in accordance with the Client's written instructions. If, in the opinion of Costext, such an instruction constitutes an infringement of the GDPR or of other provisions of EU or national law relating to data protection, Costext shall immediately inform the Client thereof.

11.Costext is entitled to involve a third party in the performance of the Agreement. Costext uses other data processors for the performance of the Agreement. These data processors include a web hosting company. In the event of intended changes with regard to the addition or replacement of other data processors, the Client will be given the opportunity to object to these changes if the Agreement between the Parties is still in force.

12.To the extent possible, Costext will assist the Client at the latter's first request in fulfilling the latter's obligation to respond to requests for the exercise of the rights of the data subject, as set out in Chapter III of the GDPR. Costext is entitled to charge the Client for the work associated with the assistance at an hourly rate agreed in the Agreement, or, failing that, at a reasonable hourly rate.

13.The Client will comply independently with the requests for the exercise of the rights of the data subjects as set out in Chapter III of the GDPR, if the Client (also) has access to the Personal Data that are relevant to the requests.

14.Taking into account the nature of the processing and the information available to Costext, Costext will assist the Client, at the latter's first request, in enforcing compliance with the obligations arising from Articles 32 to 36 of the GDPR. Costext is entitled to charge the Client for the work associated with the assistance at an hourly rate agreed in the Agreement, or, failing that, at a reasonable hourly rate.

15.Costext shall take all appropriate technical and organisational measures, as referred to in Article 32 of the GDPR, to ensure a level of security appropriate to the risk.

16.If it has become apparent to Costext that there is an infringement on the part of Costext in connection with personal data as referred to in Article 33 and/or Article 34 of the GDPR (hereinafter referred to as: “Data Breach”), Costext will inform the Client thereof as quickly as possible. In this case, Costext undertakes, also at the Client's first request, to provide all possible assistance, to ensure the Client can inform the supervisory authority and, if necessary, the data subject or subjects in a timely manner.

17.Costext and those working under the authority of Costext are obliged to maintain the confidentiality of personal data, unless a statutory provision obliges Costext to disclose this information or the task of Costext results in the need to disclose this information.

18.With regard to any liability on the part of Costext, only the provisions of this article and the provisions as already agreed between the Parties in the Agreement and the General Terms and Conditions are applicable.

19.Costext is not liable for any fine imposed on the Client by the competent supervisory authority, except in the case of intent or wilful recklessness on the part of Costext.

20.Any shortcomings of third parties involved in the performance of this Processor Agreement are not attributable to Costext.

21.The Client is permitted to verify compliance with the obligations for Costext pursuant to this Processing Agreement by means of an audit. The Client shall notify Costext at the earliest opportunity of its intention to carry out an audit or to have an audit carried out. The Client must indicate which (legal) person will carry out the audit in question, in what manner and within what period of time. Costext will be given a reasonable period of time to object to the performance of the proposed audit. If, prior to the performance of the audit, Costext expresses any objections to this, the Parties shall consult with each other as soon as possible on the objections raised by Costext, with the aim of resolving these objections. During this consultation, the Parties shall take each other’s legitimate interests into account. Costext may not refuse cooperation with the audit on unreasonable grounds (e.g. by expressing unreasonable objections to the Client). All costs associated with the audit of Costext shall be borne by the Client.

22.Upon request, Costext will make the information demonstrating Costext’ compliance with the obligations set out in Article 28 of the GDPR available to the Client.

10. Intellectual Property

1.The Client warrants that with the use of any Product, it will not infringe upon any intellectual property right of third parties. The Client is not permitted to remove or change any indication regarding intellectual property rights.

2.Costext is permitted to take technical measures to protect intellectual property rights. If Costext has protected the Product and/or intellectual property rights by means of technical measures, the Client will not be permitted to remove or evade such protection.

11. Complaints procedure

1.Costext shall make every effort to handle complaints from the Client to the best of its abilities. The Client can submit a complete and clearly described complaint to Costext via the following link: https://www.costext.com/contact. If reasonably possible, Costext will handle the complaint within five working days after receipt of the complaint, after which the Client will receive a substantive response at the earliest opportunity.

2.If the Client is a natural person acting for purposes which are outside his or her trade, business or profession, he or she also has the opportunity to submit complaints to the Disputes Committee via the European ODR Platform, which can be found on the following website: https://ec.europa.eu/consumers/odr/.

3.The complaints procedures referred to in this article shall be without prejudice to the Parties' rights to apply to the civil courts.