本利用規約は、当ウェブサイト上の各種テキストメッセージサービスをご利用になるすべての方に適用されます。当ウェブサイトをご利用いただくことで、お客様は当社の利用規約全文をお読みいただき、同意したものとみなされます。

定義

一般利用規約: これらの一般利用規約。

GDPR: 個人データの処理およびそのデータの自由な移動に関する自然人の保護に関する、ならびに指令 95/46/EC の廃止に関する、2016 年 4 月 27 日付欧州議会および理事会の規則 (EU) 2016/679 (一般データ保護規則)。

顧客: 製品にアクセスした、またはCostextと契約を締結した、またはCostextが見積書を発行した、もしくはオファーを行った16歳以上の自然人または法人。

契約: 製品に関してCostextとクライアントの間で締結された契約。

Parties: Costext and the Client;

Product(s): the SMS service(s) made available by Costext via the websites www.costext.com.

1. Applicability of the General Terms and Conditions

1.The General Terms and Conditions apply to all offers of Costext and to all current and future commercial relations, agreements and other legal relationships between the Parties. Applicability of the Client's general terms and conditions is explicitly excluded.

2.By accessing or using the Product, or by downloading or posting any content from or through the Product, the Client acknowledges, agrees and indicates that it has read and understands and agrees to be bound by these General Terms and Conditions.

2. Offer and conclusion of the Agreement

1.Every offer of Costext is free of obligation, unless stipulated otherwise in the offer. Obvious (writing) errors and mistakes in the offer do not bind Costext.

2.The Agreement will in any case be concluded if the Client has clicked on the button with the text ‘Send’ or ‘Continue’ on one of the Product's websites.

3. Payment terms

1.All prices quoted are inclusive of turnover tax (VAT) and other levies imposed by the government, unless indicated otherwise in the offer.

2.Unless otherwise stipulated in the Agreement or in an offer made by Costext, payment must be made immediately after the Agreement has been concluded. Payment may in any case not be made later than five calendar days after the conclusion of the Agreement.

3.The Client waives the right and/or is not entitled to set off a debt to Costext against a claim on Costext.

4.If a Client is a natural person acting for purposes which are outside his or her trade, business or profession, and this Client has not fulfilled his or her payment obligations within the agreed payment period, he or she will owe Costext extrajudicial collection costs after having been informed by Costext of the late payment and Costext has given the Client a period of 14 days in which to still fulfil his or her payment obligations, after the failure to make payment within the aforementioned 14-day period. The amount of the extrajudicial collection costs due will be determined in accordance with the legislation in force at that time regarding compensation for extrajudicial collection costs. At present, this is governed by the Extrajudicial Collection Costs (Standardisation) Act and the accompanying Extrajudicial Collection Costs Decree. The extrajudicial collection costs are calculated as a percentage of the outstanding principal sum, where the following percentages currently apply: 15% over the first EUR 2500 of the outstanding principal amount, 10% over the next EUR 2500 of the outstanding principal amount, 5% over the next EUR 5000 of the outstanding principal amount, 1% over the next EUR 190000 of the outstanding principal amount and finally 0.5% over the remainder of the outstanding principal amount. On the basis of the aforementioned legislation, the extrajudicial collection costs amount to a minimum of EUR 40 and a maximum of EUR 6775. If the legislation regarding the compensation for extrajudicial collection costs changes, the new legislation will form the legal framework for the chargeability and the calculation of the amount of the extrajudicial collection costs.

5.The previous paragraph does not apply in the event the Client acts in the exercise of a trade, business, craft or professional activity. The extrajudicial collection costs pursuant to this provision will then amount to 15% of the total outstanding principal sum. Notwithstanding the above, the minimum extrajudicial collection costs shall be at least EUR 40. The extrajudicial collection costs are due as soon as the Client, acting in the exercise of a trade, business, craft or professional activity, is in default. This means that no further deadline and/or demand for payment is required for the chargeability of the extrajudicial collection costs.

4.Subscription and Billing Procedures

To subscribe to Costext, you must place an order following account registration.

During the order process, ensure you complete the Payment Information section.

The subscription fees for Costext are as follows:

You are entitled to try Costext for 24 hours at the price displayed on the Website (the "Trial Period"). Please note that trial prices vary by country and some places offer free trials (some payment methods may charge a processing fee. After this initial period, unless you choose to cancel, your subscription will automatically convert to a monthly plan/weekly plan at the rate specified on the Site, such as USD49.8 or RUB999.00. This subscription will continue to renew monthly/weekly, and your chosen payment method will be automatically charged accordingly.

Your subscription will automatically renew each month unless you disable auto-renewal at least 24 hours prior to the end of your current subscription period. Please note that we reserve the right to charge you for future subscription payments if you fail to disable automatic renewal in the "Billing" section of your account.

Note: If the trial is not available in your region, you can still enjoy full access by subscribing to our monthly plan.

Should you fail to disable automatic renewal, charges for the subsequent subscription period will be applied at its commencement. You have the option to cancel your subscription either through your account settings or by seeking help from our support team via email. Please be aware that if you neglect to turn off auto-renewal for the new subscription period, this will not constitute grounds for a refund.

While your subscription is active, you are able to acquire additional services, with the cost and terms varying based on the selected services.

Note that the prices listed above already include all applicable taxes.

All accounts are set up on a prepaid basis. We must receive payment before any billable product or service is provided and/or activated. You are required to keep valid credit/debit cards on file to charge for any recurring monthly/weekly subscription fees and one-time or multi-pay fees. You are responsible for keeping all credit/debit card details and contact information current while using the Costext.

サブスクリプションは、Costext の使用量 (または未使用量) に基づいて決まるのではなく、Costext の可用性に基づいて決まります。

サブスクリプションのお支払いが完了すると、弊社からお支払い通知が届きます。領収書はすべてご請求いただければご提供いたします。

お支払い方法。当社は、主要なデビットカード／クレジットカードによるお支払いを受け付けております。小切手や電信送金など、その他の支払い方法によるお支払いには、明示的な書面による同意が必要であり、これは当社の独自の裁量により付与されるものとします。お支払いを行うには、お支払い情報をご提供いただく必要があります。お支払いは、当社のウェブサイトを通じてクレジットカード（Visa、MasterCard、American Express）で行われます。当サイトは、お客様の銀行データの送信を暗号化できる安全なオンライン決済システムを備えています。当社は、お支払い手続きの一環として、外部プロバイダーのStripe、PayPalを利用しており、お客様の詳細情報や銀行カードに関するデータは一切保存しておりません。詳細については、当社のプライバシーに関するお知らせをご覧ください。

なお、Stripe または PayPal が当社に代わって支払いを処理します。

返金と返品。Costextにご満足いただけない場合は、何らかの理由で返金を受けられる場合があります。ただし、すべてのケースで返金が受けられるとは限りません。返金の対象となるかどうかは、取引からの経過時間などによって異なります。お支払い日から14日以内であれば返金を受けられる場合があります。ただし、Costextを正常にご利用いただき、自動更新をオフにせずに全額請求されたままCostextを引き続きご利用いただいた場合、返金を受ける権利は失われます。

クレジットカードまたはデビットカードでお支払いいただいた場合、返金は返品またはキャンセルのご依頼を受領後、7～10営業日以内に発行銀行に送金されます。ご不明な点がございましたら、発行銀行にお問い合わせいただき、口座への返金時期をご確認ください。返金がまだお手元にない場合は、口座明細書を再度ご確認ください。銀行による返金処理には7～10営業日かかる場合があります。ご不明な点がございましたら、カスタマーサービスチームまでお問い合わせください。

現地通貨の大幅なインフレまたは為替レートの変動。ユーザーの現地通貨が大幅にインフレした場合、および／またはユーザーの現地通貨と米ドルの為替レートが大幅に変動した場合、当社はサービスの料金を一方的に変更する権利を留保します。Costextサービスのサブスクリプション料金の変更については、当社の慣行上、ユーザーが通知を無視したり、通知がスパムフォルダーに振り分けられたりするリスクがあるため、Eメールでユーザーに通知することはありません。したがって、Costextサービスのサブスクリプション料金の変更については、ユーザーの個人アカウントの特別なポップアップメッセージを通じて通知されます。ユーザーがCostextサービスのサブスクリプション料金の変更に同意しない場合は、個人アカウントでサブスクリプションをキャンセルするか、support@Costext.com宛てにEメールを送信してください。

5. クライアントの権利、義務および責任

1.お客様は、本製品にアクセスまたは使用する時点で16歳以上であることを保証します。本製品を使用する際、お客様は、インターネットおよびSMSを利用する慎重かつ責任ある利用者として期待される行動をとるものとします。

2.お客様は、Costextおよび／または第三者に対し、性質上違法なメッセージおよび／または通信を送信するために本製品を使用することはできません。お客様は、本製品を使用して、攻撃的、人種差別的、差別的、ポルノ的、または扇動的性質のメッセージおよび／または通信、商業目的、理想主義的、または慈善目的の迷惑通信（SPAMとも呼ばれます）とみなされるメッセージおよび／または通信、および／または違法および／または犯罪とみなされる可能性のある目的または理由のために、その他（ただしこれらに限定されません）の送信を行うことはできません。

3.お客様は、製品を介したデータの入力、メッセージおよび/または通信の送信がいかなる形でも第三者の権利（知的財産権を含む）を侵害しないことを保証します。

4.クライアントは、Costext のシステムおよび/または製品上で、独自のまたは外部のプロセスおよび/またはプログラムを実行してはなりません。

5.お客様は、Costext によるサービスおよび製品の他のユーザーへの提供を妨げるソフトウェアまたはその他の手段の使用を避けるものとします。

6.クライアントは、クライアントに属さない電話番号、違法な名前（クライアントに属さない商号または名および/または姓を含む）、違法な用語または標識の使用を避け、確実に避けることで、送信者のアドレスの合法的な使用を保証します。

7.お客様は、Costextの製品および／またはシステムを介して、製品内および／または製品および／またはシステムを用いて、個人データ（GDPR第4条に規定）を入力、送信、および／またはその他の方法で保存することはできません。ただし、前項に記載されている保証を遵守するために必要なお客様自身の個人データは例外となります。

8.本条に定める義務にかかわらず、本製品を使用してどのデータを入力するか、およびどのメッセージや通信を最終的に送信するかは、お客様が最終的に決定します。Costextは、本製品を使用して入力されたデータ、および送信されるメッセージや通信を確認しません。したがって、お客様が入力したデータ、およびお客様が送信したメッセージや通信に対する責任と法的義務はすべてお客様が負います。お客様は、第三者によるすべての要求およびその他の請求（第三者による損害賠償請求、監督機関による罰金を含むがこれらに限定されない）、および本条に定めるお客様側の義務に反する、または第三者が反するとみなすお客様の作為または不作為から生じるすべての結果的損害について、Costextを補償します。

9.本条に規定する義務にクライアントが違反した場合、クライアントは、事前の不履行通知または法的訴訟なしに、各違反につき 5,000 ユーロの即時支払可能な罰金を Costext に支払うものとします。この罰金に加えて損害賠償を請求する権利を含む、Costext のその他の権利は、必ずしも損害賠償の対象にはなりません。

10.クライアントが本契約に基づく義務を履行しなかった場合、Costext は、クライアントが製品の使用に使用した IP アドレス、銀行口座番号、クレジットカード番号、および/または電子メール アドレスをブロックする権利も有します。

6. コステクストの権利、義務および責任

1.Costext は、本契約を慎重かつ適切に履行するためにあらゆる努力を払います。

2.コステキストが提示するすべての予定日、提供時間、および配送時間は目標日であり、コステキストを拘束するものではありません。したがって、明示的に記載されていない限り、これらの予定日、提供時間、および配送時間は厳密な期限とみなされるものではありません。

3.インターネット接続に起因する不具合、またはハードウェアおよび／またはソフトウェアの故障に起因する不具合が発生した場合、Costextは責任を負うことなく、当該不具合を可能な限り速やかに修復するものとします。Costextがこの修復を第三者に委託する場合、Costextは不具合の期間または不具合自体について責任を負いません。不具合がお客様に起因する場合、修復費用はお客様の負担となります。

4.Costext はメンテナンスのために一時的にシステムのサービスを停止することがありますが、これによって Costext にいかなる責任も発生しません。

5.Costext does not guarantee that a message and/or communication sent with the aid of the Product will be transmitted in the identical form to the intended recipient or will be received by the intended recipient at the agreed time. Costext is not liable for any incorrect or late receipt of a message and/or communication.

7. Liability

1.In the event of an attributable failure to comply with the Agreement on the part of Costext, Costext is only liable for direct damage up to a maximum of the amount charged to the Client in the twelve months prior to the occurrence of the liability, with a maximum of EUR 2500 per event or series of related events. The limitations and exclusions of liability on the part of Costext referred to in this paragraph cease to apply in the event and to the extent that the damage is due to wilful misconduct or gross negligence committed by Costext.

2.All liability of Costext for any other form of damage is excluded, including additional compensation in any form whatsoever, compensation for indirect damage or consequential damage or damage due to loss of turnover or profit. Under no circumstances will Costext be liable for damage caused by delays, damage due to loss of data, damage due to exceeding of deadlines as a result of changed circumstances, information or materials by the Client and damage due to information or advice given by Costext the content of which does not explicitly form part of the Agreement. The limitations and exclusions of liability on the part of Costext referred to in this paragraph cease to apply in the event and to the extent that the damage is due to wilful misconduct or gross negligence committed by Costext.

3.The condition for any right to compensation is always that the Client objects within two months after the delivery, stating that there is a defect in the performance of Costext. If a failure to perform has been proven, Costext will then have the opportunity to rectify the failure within a reasonable period of time, without being liable for damages.

4.Any claim of the Client on Costext will lapse after twelve months after the claim has arisen and the Client has not taken any action regarding the claim.

5.In the event of a wrongful act by Costext or an employee or subordinate for which Costext is held liable, the liability of Costext shall be limited to a maximum amount of EUR 2500. The limitations and exclusions of liability on the part of Costext referred to in this paragraph cease to apply in the event and to the extent that the damage is due to wilful misconduct or gross negligence committed by Costext.

6.The limitations and exclusions of liability on the part of Costext contained in the General Terms and Conditions also apply in favour of all (legal) persons, employees and/or subordinates used by Costext in the performance of the Agreement.

7.The limitations and exclusions of liability on the part of Costext described in this article are without prejudice to the other limitations and exclusions of liability on the part of Costext included in these General Terms and Conditions.

8. Force majeure

1.A failure on the part of Costext to fulfil any obligation to the Client between the parties also qualifies as force majeure in the event of a circumstance beyond the control of Costext, as a result of which fulfilment of the obligations to the Client is prevented in whole or in part, or as a result of which the fulfilment of the obligations of Costext cannot reasonably be required. Such circumstances shall in any case include non-performance by suppliers or other third parties, power failures, computer viruses, strikes and work stoppages.

2.If a situation as referred to in the previous paragraph arises as a result of which Costext is unable to fulfil its obligations towards the Client, such obligations may be suspended for as long as Costext is unable to fulfil its obligations. If the situation referred to in the previous sentence has continued for ten working days, Costext and the Client will be entitled to dissolve the Agreement in whole or in part in writing. In this case, Costext shall not be liable to pay compensation for any damage, even if Costext has any advantage as a result of the situation of force majeure.

9. Privacy

1.The Products of Costext are not directed or intended for children under sixteen (16) years of age. Costext does not knowingly solicit, collect or maintain information from those Costext actually knows are under sixteen (16), and no part of the Products is targeted to attract anyone under sixteen (16). Costext also does not send any form of correspondence to anyone who states that they are under the age of sixteen (16). If Costext later obtains actual knowledge that the user/Client is under sixteen (16) years of age, Costext will take steps to remove that user’s/Client's Personal Information from its systems. If you are the parent or guardian of a child whom you believe has disclosed Personal Information to Costext, please contact Costext by mail so that such information may be deleted from our system.

2.To the extent necessary, the Client expressly authorises Costext to process the Client's personal data and to make them available to third parties for the purpose of performing the Agreement.

3.Costext reserves the right to provide personal data or other information at the request of investigative authorities if it is found that the Product has been used by the Client in a manner contrary to the law or in cases in which Costext is obliged to provide certain data pursuant to a court judgment. Costext reserves the right to provide personal data or other information to other third parties where Costext is obliged to provide certain data pursuant to a court judgment. The Client explicitly consents to this.

4.The IP address used by the Client is stored when the Product is used. If payment has been made via PayPal, the Client's name, email address and address will also be stored in that context. If payment has been made by credit card, the credit card details used by the Client will also be stored in that context. The data referred to in this article will be stored by Costext for a period of 18 months. The Client explicitly consents to this.

5.If the Client enters or otherwise processes personal data when using the Product, the Client will be regarded as the 'data controller' as referred to in Regulation (EU) 2016/679 (GDPR). The Client must therefore guarantee that there is a legal basis for the processing of personal data.

6.The Client indemnifies Costext against all demands and other claims by third parties (including, but not limited to, claims for compensation by third parties and fines imposed by a supervisory authority) and all ensuing damage resulting from an act or omission by the Client that is contrary to or deemed by a third party to be contrary to applicable privacy regulations, such as the GDPR.

7.In accordance with the General Terms and Conditions, the Client is not permitted to enter, send and/or otherwise store personal data (as referred to in Article 4 of the GDPR) via, in and/or with the Product and/or the systems of Costext (unless otherwise stipulated in the General Terms and Conditions). This means that Costext cannot be regarded as a data processor within the meaning of Article 4 of the GDPR. Should the Client fail to comply with the relevant obligation, Costext is still of the opinion on legal grounds that it cannot be regarded as a data processor within the meaning of Article 4 of the GDPR. In the event that the GDPR should still consider Costext a data processor of the Client, then (and only in that case) the provisions set out below in this article will apply between the Parties.

8.This article constitutes a data processing agreement as referred to in Article 28 of the GDPR.

9.The Client guarantees that there is a legal basis for the processing of personal data as referred to in Article 6(1) of the GDPR.

10.Costext processes the personal data on behalf of the Client and in accordance with the Client's written instructions. If, in the opinion of Costext, such an instruction constitutes an infringement of the GDPR or of other provisions of EU or national law relating to data protection, Costext shall immediately inform the Client thereof.

11.Costext is entitled to involve a third party in the performance of the Agreement. Costext uses other data processors for the performance of the Agreement. These data processors include a web hosting company. In the event of intended changes with regard to the addition or replacement of other data processors, the Client will be given the opportunity to object to these changes if the Agreement between the Parties is still in force.

12.To the extent possible, Costext will assist the Client at the latter's first request in fulfilling the latter's obligation to respond to requests for the exercise of the rights of the data subject, as set out in Chapter III of the GDPR. Costext is entitled to charge the Client for the work associated with the assistance at an hourly rate agreed in the Agreement, or, failing that, at a reasonable hourly rate.

13.The Client will comply independently with the requests for the exercise of the rights of the data subjects as set out in Chapter III of the GDPR, if the Client (also) has access to the Personal Data that are relevant to the requests.

14.Taking into account the nature of the processing and the information available to Costext, Costext will assist the Client, at the latter's first request, in enforcing compliance with the obligations arising from Articles 32 to 36 of the GDPR. Costext is entitled to charge the Client for the work associated with the assistance at an hourly rate agreed in the Agreement, or, failing that, at a reasonable hourly rate.

15.Costext shall take all appropriate technical and organisational measures, as referred to in Article 32 of the GDPR, to ensure a level of security appropriate to the risk.

16.If it has become apparent to Costext that there is an infringement on the part of Costext in connection with personal data as referred to in Article 33 and/or Article 34 of the GDPR (hereinafter referred to as: “Data Breach”), Costext will inform the Client thereof as quickly as possible. In this case, Costext undertakes, also at the Client's first request, to provide all possible assistance, to ensure the Client can inform the supervisory authority and, if necessary, the data subject or subjects in a timely manner.

17.Costext and those working under the authority of Costext are obliged to maintain the confidentiality of personal data, unless a statutory provision obliges Costext to disclose this information or the task of Costext results in the need to disclose this information.

18.With regard to any liability on the part of Costext, only the provisions of this article and the provisions as already agreed between the Parties in the Agreement and the General Terms and Conditions are applicable.

19.Costext is not liable for any fine imposed on the Client by the competent supervisory authority, except in the case of intent or wilful recklessness on the part of Costext.

20.Any shortcomings of third parties involved in the performance of this Processor Agreement are not attributable to Costext.

21.The Client is permitted to verify compliance with the obligations for Costext pursuant to this Processing Agreement by means of an audit. The Client shall notify Costext at the earliest opportunity of its intention to carry out an audit or to have an audit carried out. The Client must indicate which (legal) person will carry out the audit in question, in what manner and within what period of time. Costext will be given a reasonable period of time to object to the performance of the proposed audit. If, prior to the performance of the audit, Costext expresses any objections to this, the Parties shall consult with each other as soon as possible on the objections raised by Costext, with the aim of resolving these objections. During this consultation, the Parties shall take each other’s legitimate interests into account. Costext may not refuse cooperation with the audit on unreasonable grounds (e.g. by expressing unreasonable objections to the Client). All costs associated with the audit of Costext shall be borne by the Client.

22.Upon request, Costext will make the information demonstrating Costext’ compliance with the obligations set out in Article 28 of the GDPR available to the Client.

10. Intellectual Property

1.The Client warrants that with the use of any Product, it will not infringe upon any intellectual property right of third parties. The Client is not permitted to remove or change any indication regarding intellectual property rights.

2.Costext is permitted to take technical measures to protect intellectual property rights. If Costext has protected the Product and/or intellectual property rights by means of technical measures, the Client will not be permitted to remove or evade such protection.

11. Complaints procedure

1.Costext shall make every effort to handle complaints from the Client to the best of its abilities. The Client can submit a complete and clearly described complaint to Costext via the following link: https://www.costext.com/contact. If reasonably possible, Costext will handle the complaint within five working days after receipt of the complaint, after which the Client will receive a substantive response at the earliest opportunity.

2.If the Client is a natural person acting for purposes which are outside his or her trade, business or profession, he or she also has the opportunity to submit complaints to the Disputes Committee via the European ODR Platform, which can be found on the following website: https://ec.europa.eu/consumers/odr/.

3.The complaints procedures referred to in this article shall be without prejudice to the Parties' rights to apply to the civil courts.